Metrics that Matter!Feb 8, 20231 min readShowcasing the real value with accurate metrics and reporting could help SSC-GICs to reach the next level of maturity
Opportunity for Service DifferentiationGICs frequently get feedback to align its operations in a way to generate more scope and maximize customer trust. Here, GICs have an...
Maturity Model for Shared Services & GIC'sThe evolution of SSCs over the years has seen many phases. The advisory and research teams of the Big 4 consulting firms have defined...
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